Category: international conference calling

Jordan Conference Calls for Tourists and Business Collaboration

Jordan is one of the world’s leading destinations for medical tourism and has been a leader in this field since the mid-1970s.

Amman Jordan CityscapePlanning a trip to the country of Jordan? Plan on using Jordan conference calls, too.

Below are two examples of how having a Jordan conference calling service can help you plan a successful trip.

Using Jordan Conference Calls to Plan a Group Trip

Whether you’re holding a family reunion or a group trip with friends, the more people involved, the more you’ll need to collaborate. If some of your fellow travelers are in different countries, get a pay-as-you-go international conferencing plan.

That way, each individual could call a local access number in order to join your Jordan conference call. Your contacts in Jordan would dial a Jordan number, those in the US would dial a US number, those in Italy would dial an Italian number, and so on.

Are you going to Jordan for medical care? You can use Jordan conference calls to coordinate your care.

Coordinating Medical Tourism in Jordan with Conference Calls

Jordan is one of the world’s leading destinations for medical tourism and has been a leader in this field since the mid-1970s. Jordan actively markets its medical expertise to Europe, America, and former-Soviet states.

While traveling to another country for a medical procedure may seem costly, many patients have found that the lower costs of foreign healthcare offset the costs of travel — often dramatically so. However, a great deal of coordination is usually required when seeking medical care in Jordan. Conference calls are one tool that can help.

Several individuals, from your healthcare teams in both countries to a health tourism coordinator, may be involved in coordinating your procedure. Using group audio calls is a fantastic way for everyone involved to come together to discuss logistics, explain the process, and plan the best approach for your care.

For example, you may need to speak with representatives from the Jordan medical center as well as your own healthcare providers at the same time. Your loved ones at home may need to speak with your healthcare team or coordinate aftercare services after the procedure.

Using an international conference calling service allows your contacts in Jordan to dial a local or toll free number for Jordan to connect to the teleconference. Meanwhile, your local contacts would dial a domestic access number to connect to your conference calls.

You can also use your Jordan conference calling service to communicate with your loved ones while you’re in Jordan. For example, instead of calling everyone individually after the surgery to tell them that you are recovering, you could hold a post-operative conference call in Jordan from your hospital room or later when you’re back at your hotel.

Your contacts back home will dial a local or toll free number, thus avoiding a costly international long distance call. Since you’ll be hosting the call in Jordan, you’d dial a local access number to join the conference call supplied by AIT.

Alternately, you could use the dial-out feature to dial each of your loved ones directly at a slightly lower per minute rate.

Have you ever hosted a Jordan conference call?

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International Event Planning with Global Conference Calls and Virtual Phone Numbers

Let’s say that you will be planning upcoming trade shows taking place in Toronto, Canada; New York, New York; and Berlin, Germany.

Tasked with organizing an international event such as a conference or trade show? If so, you’ll likely need to coordinate with speakers, exhibitors, sponsors, and participants from around the world.

While project and task management tools will help you keep track of everything that needs to be done, you’ll need a reliable, convenient, and affordable communications method for making dozens of international and group calls.

Consider signing up for a pay-as-you-go international conferencing plan and getting international virtual phone numbers. Here’s how each can help you organize your next event.

Using Global Conference Calls for Event Planning

Let’s say that you will be planning upcoming trade shows taking place in Toronto, Canada; New York, New York; and Berlin, Germany. For each venue, you’ll need to hold conference calls with caterers, facilities managers, stage managers, public relations professionals, and other people both locally and within your own home country.

Holding a traditional conference call proves difficult because many participants can’t dial your country’s toll free number and may balk at dialing direct due to concerns about the potential cost.

[dropshadowbox align=”center” effect=”lifted-both” width=”300px” height=”” background_color=”#f6e68a” border_width=”1″ border_color=”#dddddd” ]By using a pay-as-you-go global conferencing plan, you can hold international group calls as needed as well as issue local phone numbers for Toronto, New York City, and Berlin.[/dropshadowbox]

Everyone dials a local number, yet they’re connected to your global conference call. It’s that easy, and by using a pay-as-you-go global conferencing plan for your event planning calls, you pay only for the minutes you use. Once you no longer have a need for international conference calls, you can stop using the service with no worries about monthly fees or early termination penalties.

Using Virtual Phone Numbers for Event Planning

Many of your calls will be one-to-one, making it smart to also get virtual phone numbers for your contacts to call you. In this example, you could get a virtual phone number for Toronto, Canada; another virtual number for New York City; and another one for Berlin, Germany.

  • Create a convenient method for your contacts to reach you — Use these numbers to interact with local vendors, facilities managers, speakers, sponsors, exhibitors, PR personnel, and others involved in planning or participating in your event.
  • Give prospective attendees a local number to call — Publish virtual phone numbers on your website and other marketing materials to give your international attendees a local means of contacting you, the event organizer. While you may be physically located in another country, participants from Canada, USA, and Germany will be able to call you using a local virtual number for the country they are in.
  • Use your virtual numbers to make low-cost international calls — Since you can change the ring to number of a virtual phone number to any phone, you could use your virtual phone number to make cheap international long distance phone calls. For example, while in Germany, you could change the ring to number of your Germany virtual number to your office in Singapore. Instead of risking your hotel’s service, simply dial a local number and take advantage of the low per minute rates from your international virtual phone number service.

These are but a few use cases for both global conference calls and virtual numbers.

We’d love to hear how you’ve put these services to work for you.

 

Repurposing Your International Conference Calls

You never know when a valuable discussion will arise on international conference calls. Be prepared by recording them.

Holding international conference calls is a fantastic way to interact with participants around the globe in real time. Not only can you connect using a group audio conference, you can also get more mileage out of your calls by repurposing them.Repurposing Your International Conference Calls

Ideas for repurposing group audio conference calls include:

• Distributing a full or partial recording to participants – Depending on the nature of the call, you might even charge for access to the recordings.

• Use audio clips in PowerPoint presentations – Did an important discussion take place that’s relevant to your next presentation? A short excerpt of that discussion could be a powerful soundtrack to your slides.

• Use audio clips in blog posts or podcasts – Your subscribers may enjoy a taste of the audio conference either in blog or podcast form. Use short excerpts as a teaser to download the full MP3 recording.

• Create an article around a discussion – Whether you interviewed an industry leader or discussed the pros and cons of adopting a new technology, you may have fodder for an in-depth article. Instead of starting completely from scratch, get out the transcript and build an article around the most engaging part of the discussion.

• Extract audio or text-based testimonials – If your international conference calls involve product feedback or training, participants may have some wonderful things to say about your products and services. The recording could be filled with potential testimonials. Extract a few choice testimonials, contact the original speakers, and ask if they’d mind if you used their comments as a testimonial on your website or marketing materials. Many will be more than willing to allow you to do so, and they’ll be relieved that they don’t have to do anything to make it happen.

Below are a few ways to get the most out of your international conference calls.

1. Record your international conference calls. Most international conference call service providers include an audio recording feature. Make sure to announce to the group that the call is being recorded. You may need to obtain permission from other speakers to reuse their talks. For example, if you intend to create an audio CD of a tele-seminar and you’ve invited a prominent industry leader to deliver the keynote, make sure that your intentions are clear and that you have the speaker’s permission to use the recording in any manner you see fit.

2. Have the recording transcribed into text. While editing an MP3 recording and packaging it as an informational product is easy enough, you may also want to have the discussion transcribed into text. Transcriptions add value to those who prefer to read and skim through content instead of listening to a lengthy discussion. Some people will listen but later refer to your transcript as a refresher. In addition, once you have the transcript, you have the building blocks in place for other text-based pieces. For example, with a little editing, sections of your international conference calls could become blog posts, special reports, or even eBook chapters.

3. Determine what can be shared and with whom. Obviously, if the call is intended for internal company use only or contains confidential information, you shouldn’t make it available to the general public. On the other hand, if you use international conference calls to educate, inform, or train customers and business prospects, then it may make sense to repurpose some of that content with other customers and business prospects. Use both the MP3 recording and the transcript to highlight key areas of the call that you may want to use later. Write down the location of the desired audio in hours, minutes, and seconds so that you can easily find it later.

4. Start reusing the content of your international conference calls. Once you’ve decided what to share and with whom, it’s time to start sharing (again, assuming you have permission and the use is appropriate).

You never know when a valuable discussion will arise on international conference calls. Be prepared by recording them.

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Making the Most of Team International Conference Calls

Should a crisis arise or a team member need immediate feedback from other members, it’s easy to initiate an overseas conference call.

Team Conference Phone MeetingIs your team scattered across the globe? While online communications tools allow for global collaboration, they are no substitute for team international conference calls.

After all, the ability to hear voice tone, inflection, and other verbal cues is lost in email, message threads, and social media. Not only that, team international conference calls take place in real time which allows your team to interact quickly and {tooltip}efficiently{end-texte}Predictably reliable international connections and audio quality{end-tooltip}.

At the same time, team international conference calls can be difficult to coordinate due to time zone differences. Depending on the number of participants and the countries involved, costs can also become a concern. Thus, you’ll want to make the most of team international conference calls. Use the tips below to plan an efficient group conference call.

1 Use a pay-as-you-go, no-contract international conference call service with low per minute rates for the countries involved. Pay-as-you-go plans are ideal for teams that may use the service irregularly.

With a pay-as-you-go plan, there are no monthly fees or minimum usage requirements. If you do not use the service one month, you don’t pay for it. If you have a busy month with multiple team international conference calls, you simply pay for the number of minutes per participant used. When the project ends and the team breaks up, you can stop using the international conference call service without incurring an early termination penalty.

2 Allow team members to host international conference calls on the fly. With a reservation-less scheduling system, your team can hold team international conference calls as needed. Should a crisis arise or a team member need immediate feedback from other members, it’s easy to initiate an overseas conference call.

3 Allow team members to take turns being the moderator of team international conference calls. By rotating duties, each team member has the opportunity to determine the best time for the call, schedule the call, create the agenda, lead the call, moderate questions and answers, and follow up with recordings and notes.

With shared duties, no single team member becomes overburdened with teleconferencing responsibilities. At the same time, each team member learns what’s involved and will be more likely to become a better participant as a result.

4 Encourage team members to follow a similar format for each group conference call. Using a standard format breeds familiarity and makes planning easier. Create a basic template for your calls’ agendas. Your team moderator will simply need to fill in the blanks and distribute the agenda and call details to participants prior to the call.

5 Encourage team members to stick to a strict time limit. Not only will this keep your team international conference calls within budget, it will also keep each call on track. Once the call begins, the moderator will be responsible for ensuring that each agenda item is covered within its allotted time.

6 Suggest the use of MP3 recordings. Recording each team international conference call is a simple matter of clicking a button. Doing so ensures that team members can go back and listen to the call later or share the call with business partners, new team members, or members who were unable to attend the call live.

Help your team communicate in real time with team international conference calls. With a pay-as-you-go global conference calling plan and the tips listed above, your team can make the most of their time together in a group audio conference.

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Best Rates for International Conference Calls regardless of Attendee Location

Using the dial-out feature also can reduce the cost of your call, you’ll also have fewer absentees and be able to call participants on demand without waiting for them to dial-in.

Best Rates for International Conference CallsWant to reduce the cost of your international conference calls? If your international conference call service provider charges you per participant per minute, the best way to reduce your costs is to use the lower dial-out rates.

Why use the dial-out feature on a Global Conference Call?

There are two basic ways to connect international participants to a global conference call:

Let the participants dial in or use the leader dial out feature. International conference call services that support dial-out tend to charge lower per minute rates for dial-out calls than for toll-free inbound calls from international countries.

For example, if a caller dials in from a high cost country with rates of 50 cents per minute, a ten minute call for that participant would cost $5.00. However, if rates for dial out were just 10 cents per minute, that same call would cost just 50 cents. The savings could be dramatic, especially if you have multiple callers from high cost countries.

The same is true of callers using mobile phones in some countries. Rates for mobile access could be significantly higher than expected. In many countries, mobile phones are more widely used than landlines as well.

Pay attention to the various per minute and mobile rates listed for the countries your participants will be calling from and consider using the free dial-out option. This simple step could reduce the cost of your global conference call dramatically.

In addition, some countries do not have toll free access numbers. If this is the case, your participants will either have to dial an international phone number to reach the teleconference — and they will be stuck with the international long distance charges associated with doing so. Using the dial-out feature solves this problem. The system enables the chairperson to dial their international phone number through the conferencing bridge.

Moderator Dial-Out

If you have a single participant in a high cost country, you could use the moderator dial-out feature to call that person directly at the time of the call or add a participant at any time during the call.

Using the dial-out feature also can reduce the cost of your call, you’ll also have fewer absentees and be able to call participants on demand without waiting for them to dial-in.

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Conducting Your First International Group Audio Conference

With an international teleconference, it’s often difficult to schedule a time accommodates everyone due to time zone differences.

Holding a group audio conference is a fantastic way to communicate with a geographically diverse team or group.

Group International Audio ConferenceNot only are group conference calls less expensive than meeting in person, they are much more convenient for everyone involved. If participants are located around the globe, you’ll appreciate the savings and convenience. However, holding international conference calls is a little different than holding domestic ones. Here’s what you need to know to make your first international group audio conference a success.

1. Start with an international conference call service provider. Since you’ll have participants calling from around the world, each will need a convenient method of reaching the conference. As you know, each country has its own dialing conventions. You want each participant to feel comfortable dialing your group audio conference. Working with a service provider who specializes in group international conferencing gives you access to local and toll free numbers for each of the countries involved.

2. Take advantage of “dial out” rates for high cost countries. Rates vary by country with some countries being dramatically more expensive per minute than others. For those with high costs, use the service provider’s “dial out” service to dial participants in those countries directly. You will almost always get a substantially lower rate per minute when you do this. In addition, you can preprogram these numbers so that the system automatically dials participants at the appointed time.

3. Familiarize yourself with moderator controls before the call. Invariably, someone on the call will leave his or her microphone unmuted, subjecting the entire group to distracting background noise. Fortunately, you can mute callers. Make sure you know how before the call begins.

4. Have an agenda. A group conference call is a cost effective alternative to other types of conferences. However, you will still be paying on a per minute, per participant basis in most cases. In order to ensure an efficient meeting, map out an agenda in advance and stick to it. Not only will this help you stick to your budget, your participants will appreciate a well-organized group conference call that respects their time.

5. Record your group audio conference call. With an international teleconference, it’s often difficult to schedule a time accommodates everyone due to time zone differences. However, if you record your call, you can later distribute the recording to those who were unable to attend in person.

Holding a group audio conference is relatively easy to set up and execute — if you choose the right international conference call service. Look for a provider that supports the countries involved, offers the best audio quality, and offers user-friendly calling features such as MP3 recording and automated dial out.

aitelephone.com does all of the above and more. With low calling rates, toll free support for over 100 countries, 24/7 operator assistance, and no contract, term requirement, or monthly fees, your next group audio conference is sure to be a resounding success!

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Managing a Large International Conference Call

The operator can assist participants with any technical issues while your co-moderator can help with any other issues that may arise.

Managing a Large International Conference CallThe more participants involved in an international teleconference, the more difficult the call becomes to manage. For example, if you have just three or four participants, the “announce participant” feature is extremely helpful.

However, that same feature becomes a distraction when dozens of participants are involved. Use the tips below to minimize distractions and boost the success of your next large international conference call.

1. Send relevant call details to all participants. The success of your international conference call begins before the call actually takes place. Use the invitation to set the stage for your call by including all relevant call details including:

  • Time and date of the international conference call, ideally expressed in the participant’s local time.
  • Call-in details including local access number and the conference call’s PIN. Remember, with an international conference call, standard toll free numbers don’t work internationally and many participants will be reluctant to dial an out-of-country phone number due to concerns about potential costs. Thus, it’s smart to use an international conference call provider that provides local access numbers and local toll free numbers to the countries involved in the call.
  • Call details such as expected length of the call, general agenda items, and whether or not a recording of the call will be made available after the fact. This helps participants plan their days around the call as well as decide if their participation is warranted. You may also want to specify if participation in the international conference call is mandatory or optional.
  • Encourage the use of any easy connect tools if available. For example, if you have a plan that includes the “Connect App,” encourage participants to download and use it. Users of this particular app can set it up so that the conference call calls them at the scheduled time. Not only can this particular tool help callers ensure that they don’t miss the teleconference, the call appears as an inbound call on the participant’s phone rather than an outbound one which could use up their mobile minutes. It can also reduce the cost of your international conference calls because it uses the conference calling plan’s low dial-out rates.

2. Turn off any “announce participant” feature. This includes voice announcements (i.e., Bob Smith has just joined the conference) and join and leave tones. For large global teleconferences, it is common for participants to come and go, but it’s not necessary for everyone on the call to be informed as they do so. Not only is it distracting to hear all of those tones, hearing a lot of people leaving the international conference call could send negative messages to those remaining on the call. As the moderator of the teleconference, you can still keep a pulse on the call’s participation by using an online live teleconference viewer.

3. If the call is lecture-based, mute all phone lines other than the speaker’s. With a small group, if a single participant forgets to mute his or her line, the resulting background noise can be extremely distracting. Now imagine that multiplied times many un-muted phone lines! As the call’s moderator, you can mute and un-mute individual lines as well as all of those other than the designated speaker’s using your online conference viewer tools.

4. Designate a co-moderator. Make sure to use an international conference call provider with operator assistance as well as designate a co-moderator on any conference call with a large number of participants. The operator can assist participants with any technical issues while your co-moderator can help with any other issues that may arise.

5. Start small. The more familiar you are with your international conference calling plan, the better able you will be to manage a larger call. With that in mind, don’t start with a huge conference call! Start with smaller international conference calls. This allows you to become more comfortable with the system and the nuances involved with communicating with a global audience.

Large international conference calls have their challenges. These challenges can be overcome by choosing the right global teleconference provider, careful planning, and practice. Make sure to start small, learn how to use the call’s tools, and take advantage of operator assistance. Once you’re ready for a larger call, designate a co-moderator and turn off announcements during the call.

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International Conference Calling for Human Resources

When an employee is transferred to a different region, international conference calls can aid in the transition at various stages including the interview stage as well as before, during, and after the move.

International Conference Calling for Human ResourcesWhether you are part of a large organization or a small one, international conference calls can help you tap into an international talent pool as well as expand your knowledge without incurring excessive costs.

Below are just a few of the many ways that human resources managers are using international conference calls to their advantage.

1. Virtual job fairs

Virtual job fairs are online events where employers and job candidates come together to learn more about each other. While a virtual job fair typically starts in an online environment, several channels are commonly used in conjunction with the event itself including chat rooms, instant messaging, and teleconferencing. One option is to host an international conference call as part of the event and invite job seekers to call in to learn more about your company, its culture, and current opportunities. Depending on which countries are involved, you could order toll-free access numbers for each country you are targeting.

2. Prescreening recruitment calls

International conference calls are a cost-effective tool that you can use during the interview process. Early in the process, you could hold an international conference call with a job candidate and various decision makers located around the world. Each participant simply dials a local access number, enters a PIN, and joins the conference call. This is a fantastic way to get acquainted, learn more about the candidate, gauge how well the candidate responds under pressure, and share more about the job opening. The cost of international conference calls is minute compared to flying candidates to your headquarters at this stage of the process. As you narrow the field of candidates down through prescreening, you can then bring in only the most qualified.

3. Virtual orientation meetings

International conference calls are also a cost-effective choice once you’ve hired a group of new employees. Use an international conference call in conjunction with other tools to help your new hires get started. For example, you could hold an international conference call focused on your company’s employee assistance and wellness program or other benefits.

4. Training classes

International conference calls can also play an important role in your training program. For example, you could use an international conference call to deliver training or as a live enhancement to video courseware. Since you can record your international conference calls, you may be able to repurpose a single call multiple times.

5. Relocations and transfers

When an employee is transferred to a different region, international conference calls can aid in the transition at various stages including the interview stage as well as before, during, and after the move.

6. Exit interviews

When a key employee leaves the company, it may be useful to hold an international exit interview. This allows managers from various regions to get their questions answered even if they are located in different countries.

7. Virtual leadership retreats

You can also use international conference calls as virtual leadership retreats.

For example, instead of sending executives offsite for a few days of leadership training, schedule a series of international conference calls that cover the same topics. Again, these training sessions can be recorded and reused as you see fit.

These are but a few ways that international conference calls can be used in your human resources department. With budgets tighter than ever, using an international conference call allows you to accomplish the same thing but at a fraction of the cost.

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International Conference Calling – A Team Collaboration Tool

If a team leader would prefer to preschedule an international conference call, this is easy to do.

International Conference Calling - A Team Collaboration ToolWhen it comes to collaborating with international team members, you have a number of great choices including instant messaging, web conferencing, online file-sharing tools, interactive whiteboards, and more.

Teleconferencing has long been the gold standard for team collaboration, and it continues to deliver.

Teleconferencing is especially helpful when teams are geographically dispersed as the entire group can come together to brainstorm in a real-time, voice centric environment.

In a world filled with technological marvels and the latest apps, the humble international conference call may not have the wow factor of its competitors but it shines in its simplicity. For example:

  • Just about anyone can easily participate in an international conference call. All you need is a telephone, mobile or landline or even Skype. There’s no special software to download or equipment to buy.
  • With a voice call, you can hold dynamic group conversations and gain a deeper understanding based on verbal cues such as tone of voice, pauses, and pacing. With instant messaging, email, and threaded discussion boards, nuances are often difficult to catch and misunderstandings all too common.
  • You can call into the international conference call from virtually any location on earth. Whether you’re assigned to a remote outpost or traveling on business, a quick phone call immediately connects you to your team – even if you do not have Internet access or a computer.

As with other team collaboration tools, international conference calling is only effective if teams are empowered to use it.

With this in mind, many worldwide companies make it as easy as possible for team leaders to hold scheduled and impromptu global conference call. One way to do this is to set up easy-to-use international conference calling accounts for your teams.

Reservation-less conference calls can be held at the spur of the moment, allowing your team leaders to hold a group conference call any time the need arises. If a team leader would prefer to preschedule an international conference call, this is easy to do.

You can even set up the conference call so that the system automatically dials each participant if desired. Using automated dial-out is a great way to reduce the per minute cost of the call as well as help ensure that each participant is promptly connected. =

Many international conference call service plans are available including pay-as-you-go so no prepayment is required.

Help your team leaders choose the right collaborative tools for the task at hand by holding a basic collaboration training session. For example, your design team may find that using an online collaboration tool is best for task management and file sharing but cumbersome for requirements gathering, brainstorming, and problem-solving. You may find it helpful to create a matrix detailing the various collaboration tools available and when to use which one.

Finally, the golden rule of choosing a worldwide team collaboration tool for any given situation: When in doubt, you can’t go wrong with an international conference call!

Delegating International Conference Call Tasks

Planning an international conference call does not need to be a one-person job. Determine which tasks you can delegate to others and then seek help from your team.

Delegating International Conference Call TasksHolding international conference calls on a regular basis can bring your global team together and improve collaboration.

However, coordinating international conference calls requires a great deal of work. Delegating some of this work can free up some of your time as well as improve participation. Use the tips below to improve your global team teleconferences.

1. Identify what tasks need to be done. Though task lists vary, some tasks are fairly common to all conference calls such as creating an agenda, scheduling the call, inviting participant’s and distributing the call’s details, recording the call and later sharing the recorded file, and keeping track of time and agenda items during the call.

Once you’ve identified each task, figure out which tasks can be automated, which ones you absolutely must handle yourself, and which tasks could be assigned to someone else.

2. Ask for volunteers. A few weeks before your next international conference call, ask for volunteers to help you coordinate it. Briefly explain what you need help with and what’s involved. For example, if you need a time keeper, explain that the time keeper will use a stopwatch to time each agenda item and will provide notice when the speaker has three minutes left to wrap up the discussion.

3. Assign a different “host” team each month. An alternative to asking for volunteers is to rotate responsibilities amongst different “host” teams each month. For example, you could put your Italian team in charge of scheduling and coordinating your team conference call in January and then have your Brazilian team do the same the following month.

By rotating responsibilities, each team could bring its own unique talents to the call and experience the various challenges involved in scheduling global teleconferences. With each team experiencing some of these challenges firsthand, you may find that teams become more accommodating and more invested in making the teleconference a success.

4. Ask for feedback. Efficient global teleconferences don’t happen by accident. They’re the result of careful planning and continuous improvement. Ask your delegates what they thought of the planning process. Ask them what they might do differently and why.

Planning an international conference call does not need to be a one-person job. Determine which tasks you can delegate to others and then seek help from your team. Doing so provides others with the opportunity to contribute to your team-building efforts and can improve participation.

It may also improve their own team communications and collaboration skills. Your team members may suggest some creative ideas that you can incorporate into your future calls as well.

Managing Time During an International Conference Call

Meetings, whether they take place in person or are held remotely, are notorious amongst participants for taking up too much time. Whether you’ve rented a conference room or are holding an international conference call, each participant likely has time constraints.

With an international conference call, each minute of your meeting impacts the meeting’s total cost as well. Plus, many participants will be calling in outside of their normal work hours, making the call an infringement on their own personal time.

Managing an international conference call’s time is respectful of your participants’ time as well as economically smart. Use the tips below to keep your next international conference call on track.

  • Hold shorter, more focused conference calls more frequently rather than “catch-all” conference calls at longer intervals. A tightly focused conference call often requires fewer participants and will have fewer agenda items. Thus, the meeting will be more relevant to those who attend, and it will take much less time than a more generalized international conference call. In addition, participants will appreciate short international conference calls that only take a few minutes each time instead of long, involved calls that require several hours of their time.
  • Limit the number of participants. The more participants on any given international conference call, the more difficult it becomes to manage both conversations and time. Consider inviting just a handful of leaders to each international conference call and then distributing a MP3 recording of the call to others who need to know the information that was presented.
  • Create a timed agenda. Holding short, tightly focused international conference calls requires staying on track. A timed agenda is a great way to ensure that your call doesn’t last longer than scheduled. If you’ve allotted 15 minutes to the call, then your agenda needs to reflect that. Write down each agenda item and assign a realistic time limit to each one. During the call, keep track of the time as you move through the agenda.
  • Share your agenda in advance. Each participant should know what to expect before the conference call so that they too can prepare. Email each participant a copy of the agenda and let everyone know what’s expected of them. For example, if you need input about a recent change, let them know that’s what you’re looking for so that they can gather their thoughts and ask their teams if they have any suggestions or feedback.
  • Start and end your international conference call on time. If you have a 15-minute teleconference scheduled and you wait five minutes for a latecomer to call in, your meeting just became a 20-minute meeting. Five minutes may not seem like much, but it is multiplied by the number of participants left waiting. Waiting for latecomers also sends a signal to those who were on time that the latecomers’ presence is valued more than theirs. Let the latecomers pay the consequence for their tardiness, not those who arrived on time. Again, you can record the call and let those who missed out catch up later.
  • Become comfortable with your international conference call service before you use it. You may want to hold a few practice calls with a co-worker before holding your first live international conference call. This can help you avoid any time-consuming mistakes.

Because conference calls are usually billed per minute and per participant, managing time can also keep your meeting within its budget. Keeping your meeting focused, following a timed agenda, being selective about who you invite, recording the call, and starting and ending your meeting on time are but a few easy steps you can take to improve your next global conference call.

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Audio International Conference Calls vs Web-based Conferencing

Today’s web-based conferencing tools may be newer and visually compelling, but they don’t always deliver on their promise.

Audio International Conference CallsInternational conference calls have been the communications method of choice for businesses for decades.

Today’s web-based conferencing tools may be newer and visually compelling, but they don’t always deliver on their promise.

When it comes to communicating with an international team, an audio international conference call remains a winning choice.

Here’s why:

You don’t need fancy equipment to participate in an international conference call.

In fact, all everyone needs is a telephone. Participants can call in on landlines, mobile phones, and VoIP without any issues. In contrast, web-based conferences require Internet access, a compatible device, a web camera, and a microphone; some even require the installation of software. Every participant must ensure that they are adequately equipped to participate.

International conference calls are easy to access and use.

In addition to bypassing all of the setup steps outlined above, international conference calls are simple. There’s no learning curve whatsoever. Participants simply dial the access number, enter the PIN number, and begin interacting with one another.

Participants do not need to appear on camera with an international conference call.

While web cameras make it possible to see others, not everyone is comfortable appearing on camera. In the case of an international conference, time differences mean that many participants must participate after normal business hours. With an international conference call, those who participate in the middle of the night can do so in their pajamas if desired – and no one will ever know. On the other hand, if they had to appear on camera, they’d need to change into professional attire.

It’s easier to connect participants to an international conference call.

A feature unique to audio conference calls is the “auto dial out” feature. You can preprogram each participant’s phone number into the auto dialer and let the international conference calling system automatically call all participants at the appointed time. This takes forgetfulness and tardiness out of the equation and can maximize participation.

In addition to the advantages listed above, international conference calls share many of the advantages that their web-based counterparts have. For example:

  • You can schedule international conference calls in advance. Not only do international conference calling plans include scheduling tools, you can use your existing meeting scheduling tools to invite and remind participants of an upcoming global teleconference.
  • You can record your international conference calls. MP3 recordings are usually a simply matter for the moderator of the call. Once recorded, the international conference call can be listened to by others at their convenience. You can use call recordings in any number of ways including historical documentation, training, or as a backup for those who were unable to attend the call at the time.
  • Anytime, anywhere access to the conference. Audio teleconferences may even have the edge here as Internet access is not required. Both technologies allow participants to participate in the conference from their homes, offices, or other locations (assuming that they have the appropriate equipment and access, that is).

Finally, audio international conference calls using well-established, high quality telephone networks deliver crystal clear sound quality. When every word counts, it’s important to choose a proven delivery method. Next time, choose the tried and true: an international conference call.

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7 Tips for International Conference Call Newbies

With an audio call, you don’t have the benefit of visual cues, so listen carefully and patiently.

7 Tips for International Conference Call NewbiesHave you been invited to an international conference call for the first time?

An international conference call is similar to a domestic one in that the conference takes place over the telephone.

However, with participants located around the globe, international conference calls tend to have a few more challenges. Here’s what you need to know before participating in your first global teleconference.

  • What time is the international conference call in local time? Though most international conference call hosts clearly list the time of the call, it’s not always obvious when the call starts in your specific time zone.
  • For international conference calls with a large number of participants, it’s impractical for the host to break down the call’s start time in each country. In this case, the host will likely express the call’s time using Greenwich Mean Time or Coordinated Universal Time (UTC). From there, it will be your responsibility to figure out the call’s actual start time in your time zone. Use an online time and date converter if needed.
  • What language will be spoken? It’s easy to assume your native language will be spoken, but that’s not necessarily the case with international teleconferences. For example, what language might be used between a Japanese electronics company and its operators in Mexico, USA, and Brazil? With four possible languages, it’s important to find out for sure. If you do not speak the language, find out if there will be another call in your language or if a translation will be made available after the call. If you must participate in a call where language is a barrier, it may be smart to have a translator join you.
  • What will your role be? Will you be expected to actively contribute to the conversation or is the call more informational in nature? If the call will take place at an inconvenient time, is not urgent, and you are not expected to actively contribute, it may be possible to listen to an MP3 recording of the international conference call after the fact.
  • Who else will be participating in the call? Because of the international nature of a global teleconference, it’s also helpful to know which other countries will be involved so that you can be sensitive to any cultural differences.
  • Prepare to be patient. It’s often difficult to communicate with people from other countries. Not only is there the issue of language, heavy accents can interfere even when everyone speaks the same language. With an audio call, you don’t have the benefit of visual cues, so listen carefully and patiently. When it’s your turn to speak, speak clearly and slowly and avoid using slang which can cause confusion.
  • Ask for an MP3 recording or transcript of the call. Many international conference call hosts record their calls and distribute recordings afterward. Others will transcribe the call as well. If you had difficulty understanding portions of the call due to language barriers, a recording or transcript could be beneficial.
  • As with any conference call, you’ll want to mute your phone line any time you are not speaking. This ensures that any background noise at your location does not interfere with the international conference call.

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Set up International Conference Calls with Participants in EU, North America, and Asia

An international conference call with participants from Europe, North American, and Asia will likely involve speakers of multiple languages including English, Spanish, French, Italian, Chinese, Japanese, Portuguese, German, and more.

 

Use the 5 tips below to help you plan a successful international conduct multi-country audio meetingsconference call.

Planning an international conference call can be challenging when participants are scattered across North America, Europe, and Asia due to the different time zones and languages involved.

When planning an international conference call with multiple countries and large time differences, you will need to make some important decisions.

Determine Who Really Needs to Attend the International Conference Call

The first step is to identify all of the key people who need to attend the conference call. At this point, don’t include those whose attendance would be helpful but is not mandatory. By focusing on the key attendees, you will have a better idea of the main countries involved.

For example, you may find that most of your key attendees aren’t as scattered as expected which could simplify the rest of your planning. On the other hand, if you find that your key people are located across Europe, North America, and Asia, this confirms that you will need to plan your international conference call’s time in such a manner that makes the most sense for the majority of key participants.

Decide on the Most Appropriate Language

An international conference call with participants from Europe, North American, and Asia will likely involve speakers of multiple languages including English, Spanish, French, Italian, Chinese, Japanese, Portuguese, German, and more. Which language will be spoken during the call? Will you provide translators? Does it make sense to hold several different calls to accommodate the different languages of the participants? Is there a single language common to all?

After deciding on the language, make sure to communicate the international conference call’s language requirement to all participants along with any alternatives (such as post-call translations, MP3 recordings, or transcripts) that you may have decided on. You may also want to suggest the use of translators to those who are not fluent in the designated language.

Consider Pre-Conference Call Strategies

In order to minimize disruptions and maximize the time you have on your international conference call, think about what you can do before the call. For example, is it possible to record a pre-conference announcement?

Using your international conference calling plan’s MP3 recording tool, you could record a conversation between a few key participants and distribute that recording to your participants to listen to before the scheduled international conference call.

This would provide participants with background information that they could listen to at their leisure as well as allow for either a shorter live call or time for more in-depth discussions.

Distribute Country-Specific International Conference Call Access Numbers

Another challenge involves dialing international phone numbers and sky-high international calling costs. You can circumvent this problem by using an international conference calling service that issues country-specific access numbers and has low international long distance rates. You can also use toll free international conference call numbers.

Either way, each caller in each country would dial a country-specific access number to connect to the international conference call. Callers in Spain would dial a Spanish phone number while those in the United States would dial one specific to the USA.

Because these phone numbers conform to their country’s calling conventions, there’s no need for operator assistance and no unfounded fears associated with calling someone in another country. By issuing toll-free international conference call numbers, you’ll eliminate cost concerns completely.

Communicate Call Details as Clearly as Possible

If you have just a few participants in Europe, USA, and Asia, it’s not overly difficult to calculate the call’s start time and date in local time for each participant. However, the more participants and the more countries involved, the more difficult this task becomes. Make sure to communicate the call’s time and date in UTC time and provide participants with a link to a UTC time converter so that they can find out the call’s actual time in local time.

Planning an international conference call with participants in Europe, North America, and Asia – and beyond – is challenging. That said, it’s far easier and much less expensive to hold a global teleconference than it is for everyone involved to travel to an international meeting. Use international conference calls and stay connected without excessive costs.

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Practice Makes Perfect: The More You Use International Conference Calls, the Better they Become

Not only can holding a dress rehearsal allow you to practice your presentation, it can alert you to technical issues that need to be corrected before the call.

Practice Makes Perfect with International Conference CallsAs with anything, the more you use international conference calls, the better you become at hosting them. After all, practice makes perfect.

When you first sign up for an international conference call service, your first few teleconferences may feel awkward. You might stumble around at first or forget to take advantage of the options available to you such as noisy line muting, or operator assistance.

However, as you continue to use your international conference calling plan, it’ll become more natural. You’ll discover new tricks, you’ll start to experience the benefits, and soon, you’ll realize that you can use global teleconference calls for all kinds of purposes beyond your original need.

While practice makes perfect, a little coaching can get you even better results, faster. With that in mind, use the following tips to get even more out of your international conference calling plan:

Hold a Dress Rehearsal Conference Call

Just as professional theatrical productions hold dress rehearsals, so too can you. Gather a few assistants and do a trial run of your international conference call a day or two the scheduled event. Have each assistant dial in from remote locations so that you are not in the same room. This simulates the environment and forces you to use your online dashboard tools to manage the call or see who’s currently connected.

Ask each assistant to take notes about the call while you practice your part. Don’t overly instruct them, just let them record their thoughts. These insights could range from audio levels and sound quality to comments about areas of the discussion that were unclear or could benefit from additional details.

Not only can holding a dress rehearsal allow you to practice your presentation, it can alert you to technical issues that need to be corrected before the call. In addition, you’ll become more familiar with the various tasks you’ll be responsible for as the moderator of the call.

Take a Team Approach

Holding an international conference call requires work on your part, but it’s not necessarily work you have to do all by yourself. Enlist the help of an assistant before and during the call.

For example, if you will be presenting during the bulk of the conference call, having an assistant on hand is important should any of your callers have difficulty connecting to the global teleconference or hearing you. Instead of having to stop your presentation in order to help the caller, you can continue presenting while your assistant helps the caller. Many international conference calling service providers include free operator assistance, making your job even easier.

Create a Lessons Learned Document

After each international conference call, take some time to reflect on it – and write down your thoughts in a lessons learned document. This can help you to improve your next international conference call by anticipating and preventing similar problems from occurring.

Consider your lessons learned document a living, evolving document and visit it often. Don’t just write your lessons learned and ignore them. Re-read them before each conference call and add to them afterwards.

After about five international conference calls, revisit your lessons learned document and summarize the key points. Post these prominently on your desk before your next conference call as a reminder.

Remember, your lessons learned will be different than anyone else’s. It doesn’t matter what they are; the important thing is to be aware of them and keep improving. For example, if you’ve determined that you are hard to understand because you talk too fast, one of your lessons learned may be summarized as “speak slowly.” Awareness plus a concentrated effort to talk more slowly will invariably lead to better conference calls in the future.

Listen to an International Conference Call Recording

Record your teleconferences and then go back and listen to them. Hearing yourself speak is a great exercise, and you may be surprised at how well you did. Don’t be too hard on yourself if you stumbled on a few words or forgot to mention a key point. Give yourself constructive criticism, just as you would give to a colleague, and choose one or two points to work on improving for next time.

Use End-of-Call Surveys

Use surveys after each international conference call to get feedback from participants.  Participants will have a different perspective and may have valuable insights that wouldn’t occur to you otherwise. There are a variety of third party survey tools you could use to get instant feedback after the call.

Because feedback is so important, make it easy for participants to provide it. Online surveys are generally easier than surveys that must be printed out, filled out, scanned, and emailed. Keep your surveys short, too, and let participants know about how long it will take to complete your survey.

Keep Hosting International Conference Calls

The more you hold them, the easier they become. Practice really does make perfect!

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Dealing with Language Barriers During an International Conference Call

If you intend to hold two or more versions of the international conference call in different languages, make sure to include the details for those calls in the invitation.

Dealing with Language Barriers During an International Conference CallIt’s common for language barriers to arise during an international conference call. The nature of a global teleconference virtually guarantees that participants come from different backgrounds and speak different languages.

While it’s impossible to completely erase language barriers amongst a geographically diverse audience, you can do your part to be an effective communicator. Below are a few tips to help overcome potential language problems.

  • Include language details in your international conference call’s invitation. By stating clearly in the invitation which language will be spoken, your audience will be better able to decide if attending the international conference call makes sense. If you intend to hold two or more versions of the call in different languages, make sure to include the details for those calls in the invitation. For example, you could say something like, “This call will be conducted in English. A Portuguese version will take place on (date/time) followed by a Spanish conference call on (date/time).”
  • Request that we give you voice prompts in another language.  Currently, we offer multi language system prompts in the following languages:  French/English dual prompt, English/German dual prompts, Spanish/Portuguese dual prompts, English/Japanese dual prompts, Mandarin Chinese/English bi-lingual dual prompt.  Visit our Expanded Global Conferencing service here.
  • Speak slowly. Non-native speakers will appreciate the slower pace which helps them to process what’s been said.
  • Avoid slang, cliches, and colloquialisms. They simply do not translate well. In fact, they probably won’t make sense whatsoever. For example, if you intend to start a project right away, saying “let’s get this ball rolling” could confuse non-native speakers and have them wondering what a ball has to do with anything. Instead, be clear and say “I want to start this project immediately.”
  • Send out a detailed agenda. The more you can fill in the blanks in advance, the better. By having a detailed agenda in place, each participant can quickly determine the general topic of discussion which provides extra context to the conversation.
  • Consider using an interpreter. Interpreters may be necessary in some situations. Due to the nature of an international conference call, you can use a “virtual” interpreter located in any country. Just as regular participants dial into the teleconference from their phones, the same is true of an interpreter.
  • Consider allowing personal interpreters. Some participants may want to use their own personal interpreters or even a trusted family member to help them understand what has just been said. If the content of the call is not proprietary or confidential, this can be helpful to individuals. If you’re concerned about confidentiality, it may be necessary to require a non-disclosure agreement. If personal interpreters will be used by participants, make sure to instruct those individuals how to mute their lines so the interpretation remains private.
  • Record the international conference call and make the recording available to participants after the fact. Some participants may appreciate being able to go back and listen to the teleconference afterwards to ensure that they didn’t miss anything.
  • Have the recording transcribed. Sending a transcription of the international conference call is another way to help non-native speakers get more out of the call. In addition to sending a word-for-word transcription, or as an alternative, you could also send a synopsis that summarizes the key points.
  • Have the recording or transcription translated. Another option is to translate the recording or transcription. For example, if the primary languages of participants are English and Portuguese, you could conduct the call in English, record it, and then have it translated into Portuguese.
  • Encourage questions. Another option is to recognize potential language barriers from the beginning and encourage participants to “raise their hands” or interrupt you if something doesn’t quite make sense. By alerting you to sections that don’t make sense, you have the opportunity to rephrase your statements or clarify. This can also help you improve your presentation as you learn more about what trips up your audience. For example, you may realize that you use cliches far too often. With this realization, you can then pay more attention to your own speak patterns and habits.
  • Issue a post-teleconference survey. Have participants fill out an anonymous survey after the global teleconference. This can alert you to communications issues that participants may have been hesitant to raise during the call. One of the questions you might include on the survey is this: Describe anything that you feel was unclear during the call? From there, use this feedback to write up a short letter clarifying any key points that may have been misunderstood.

International conference calls bring with them the potential for communications problems due to language differences.

It’s not easy, but it is possible to communicate despite language barriers.

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11 Reasons to use International Conference Calls

You can even record the international conference call to refer to later or for training purposes.

Reasons to use International Conference CallsInternational conference calling is a fast, cost-efficient, and easy-to-use method of communicating with a group of people from around the world.

Commonly used to conduct business, an international conference call can be used for any number of purposes and from virtually any phone in the world. How will you use your next teleconference? Below are a few ideas to get you started.

1. Sales

Need to build relationships with clients from around the world? An international conference call is a great way to stay in touch with new, prospective, and existing clients. Whether you want to introduce the client to a local account representative or the company’s CEO, a group phone call is a good choice for introducing various representatives to clients and helping clients get their questions answered. You can also use a global teleconference to introduce a new product or service.

2. Negotiations

Preliminary negotiations can be handled over the phone using an international conference call. Once connected, all parties can state their objectives, discuss the contract’s finer points, ask questions, and present counteroffers. You can even record the international conference call to refer to later or for training purposes.

3. Investigations

Need to gather information from witnesses located around the world. Depending on the nature of the investigation, you may be able to do much of the groundwork over the phone using a global conference call.

4. Recruiting

Recruiting talent from around the globe can quickly become cost prohibitive, especially if you must fly candidates in from other countries for job interviews. Using international conference calls in the early, prescreening process can drastically cut your costs while simultaneously allowing human resources and regional managers the opportunity to speak with job candidates in a group phone call. Again, the international conference call can be recorded for later reference or for sharing with others involved in the final hiring decision. As you narrow the field of candidates down, you can conduct secondary interviews using a international conference call and then fly in only your top choices.

5. Team building

Managing a geographically diverse team is challenging as each team member may feel isolated from the group. Holding frequent international conference calls with the entire team provides a greater sense of community and it allows everyone the opportunity to get to know each other. Being able to speak with one another, brainstorm, solve problems, share ideas,  and even talk about the weather can improve morale as well as accomplish other goals you have set for the conference call.

6. Training

From customer service and sales to sexual harassment prevention and time management training, many types of training courses can be effectively delivered using audio only. With an international conference call, the trainer can deliver the training to trainees located around the world in real-time. Not only that, you can record the conference call and use the MP3 file for future trainees. With a recorded international conference call, you can also ensure that all trainees, both current and future ones, receive the exact same instruction.

7. Family celebrations and reunions

Global teleconferences aren’t just for business. In fact, if you have family members located around the world, you can use an international conference call to bring the entire family together to share news or plan the next family reunion.

8. Event planning

Whether you need to coordinate a corporate retreat, charity fundraiser, or small wedding, if various partners are located outside of your country, holding an international conference call is an excellent option. By using a low-cost international conference calling service, each partner can dial into the teleconference and participate in the planning. Make sure everyone is on the same page by using group conference calls to plan the event.

9. Coaching

Many consultants and coaches use international conference calls to share their messages with a global audience. A global teleconference can be conducted in real-time, allowing participants to call in, listen to the lecture, and then ask questions. In addition, the teleconference can be recorded and sold as an informational coaching product or distributed as a free gift.

10. Tutoring

Many tutors conduct “virtual” tutoring sessions using teleconferences. This can be particularly helpful to international students who need extra help in a country where live tutors are scarce. You could use an international conference call for one-on-one or group tutoring.

11. Expert witnesses

Many lawyers use international conference calls to interview expert witnesses located around the world. With a global conference call, the lawyer, a court reporter, a paralegal, and the expert witness can all be located in different countries, yet the conversation can efficiently take place. You can use an international conference call to gather information, conduct a disposition, or get a better sense of how the expert witness responds under pressure.

These are but a few of the many different ways you can use an international conference call to connect with other people from around the world. How will you use your next global teleconference?

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13 Ways to Improve Communications During an International Conference Call

If you’re the moderator of the international conference call, you can help your participants by referring to other speakers by name.

13 Ways to Improve Communications During an International Conference CallHolding an international conference call with a diverse group of people from around the globe can be a communications challenge. After all, you’ve got multiple time zones and multiple people who may or may not speak the same language.

Once you’ve overcome the logistics of scheduling the international conference call, one of the biggest challenges involves communicating your message in a clear, concise, and engaging manner. Use the tips below to improve your communications during a global teleconference.

1. Always go for exceptional sound quality. When it comes to using a international conference calling service, you have a myriad of options including free conference calling, VoIP conference calling, and traditional teleconferencing services. While price is certainly a consideration, sound quality is of utmost important. All participants, regardless of their location, should be able to hear one another without having to suffer through sound delays, static, echoes, and dropouts. The better the sound quality, the better able your participants will be to hear and understand your message.

2. Always identify yourself before speaking, and encourage all participants to do the same. By stating your name, company, and title before you speak, you give participants an important frame of reference. If you’re the moderator of the international conference call, you can help your participants by referring to other speakers by name.

3. Conduct your international conference call from a quiet location. Remember, you can call from virtually anywhere. So, if your office is particularly loud due to a construction project taking place next door, consider calling in from a quieter setting such as your home office or a soundproof conference room.

4. Use your international conference calling plan’s moderation features. Most international conference calling plans have features for muting and unmuting individual phone lines as well as for turning off chimes used to announce new participants.

5. Never put your phone on hold during a conference call. This applies to moderators and participants alike. Doing so often triggers your company’s music on hold system which then takes over the call. Not only is the music distracting, it will prevent others from conversing. If you must step away, use the mute feature to mute your phone line.

6. Turn off potentially noisy interruptions. This includes your cell phone’s ringer, your computer’s email notification chime, pager, and interoffice intercom. In general, anything that beeps, rings, chirps, or makes unexpected noises should be turned off during the international conference call.

7. Start the international conference call with a brief summary of what the call will be about. This can be as simple as saying something along the lines of, “We’ll spend the first 20 minutes discussing A, B, and C and then we’ll open up the call for 15 minutes of questions and answers.” This lets everyone know what’s coming up and what to expect.

8. Speak slowly and clearly, using plain language. With international participants, the language used to communicate during the call may not be their first language. This is not the time to rush through your comments or use slang words that are likely to cause confusion.

9. Paraphrase the comments of others. For example, during a question and answer session, after someone asks a question, paraphrase the question before giving the answer. This helps to ensure that everyone hears and understand the question, even if the person who asked it had a heavy accent or soft voice. Paraphrasing also helps to clarify that you’ve interrupted the question correctly before moving on to the answer.

10. Proactively manage the conversation. It’s not unusual for discussions to wander off track. If a discussion becomes irrelevant to the purpose of the international conference call, table the matter for another time and direct the conversation back to the scheduled topic. Not only does your active moderation keep the conversation focused, it can prevent an international conference call from going over its allotted time limit.

11. Engage all participants. Some participants will naturally be more vocal than others. Some will prefer to sit back and listen. However, their voices should be heard, too. Use your moderator’s dashboard to keep an eye on who’s on the call, who’s speaking, and who has not had a chance to contribute. From there, actively engage those who have been quiet. For example, you could say, “Barbara Jones, we haven’t heard from you yet. What do you think?” This isn’t to put her on the spot, but rather to give everyone the opportunity to contribute to the conversation. This can also prevent naturally talkative participants from becoming overly involved in the call.

12. Do a quick recap. At the end of the call, do a quick recap, summarizing what was discussed along with the next steps.

13. Consider sending an MP3 recording of the international conference call to all participants after the fact so that they can review the call as needed. You could also have the recording transcribed and then send a PDF transcript to participants.

Focusing on sound quality, speaker identification, clear speaking, active listening and paraphrasing, conversation management, and engagement can lead to more communicative international conference calls.

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Improve the Efficiency of Your Next International Conference Call

In addition, many decisions will be made. Make sure someone is responsible for taking notes so that these items are not neglected on your global conference call.

Improve the Efficiency of Your Next International Conference CallHosting an international conference call requires coordinating the schedules of multiple participants from around the world.

Just as you likely have a busy schedule, the same is true of your global teleconference participants. By running the most efficient conference call possible, you can accomplish the call’s mission while respecting everyone’s time.

This, in turn, lays the groundwork for the participation of future international conference calls.

Use the tips below to improve the efficiency of your next international conference call.

1. Define the call’s mission. Have you ever attended a teleconference that rambled on with no clear agenda? The conference call probably did not have a clearly defined mission. Thus, the moderator “winged it” and efficiency suffered as a result. Before you schedule your next international conference call, make sure you know exactly what you want to accomplish. Write down the call’s mission in one or two sentences.

2. Define who needs to attend the international conference call. Have you ever attended a teleconference that had little relevance to your job role?

If so, your presence may not have been essential and you likely felt as though the conference call was a waste of your time.

Think about your call’s mission before you start inviting participants. Who is critical to the mission? Who needs to attend the call? Is it necessary for all participants to attend the entire call? Is it possible to excuse some of the participants after the main portion of the call is over? Would it be better to allow some participants to listen to a recording of the call after the fact at their leisure?

3. Plan your call’s talking points. Whether you work off of a formal agenda or a rough outline, you should know exactly what topics should be discussed as well as for how long.

As you finalize your call’s agenda, make sure to share it with key participants – especially those who have been assigned to speak about a given topic. Let speakers know how much time you’ve allotted for their presentation along with any other pertinent details so that they can arrive well prepared.

4. Schedule the call and share the call’s details in local time. With an international conference call, participants will appreciate receiving the call’s details in their own local times.

By telling them exactly what time to call in local time, you can avoid missed calls and unnecessary confusion.

5. Provide international participants with a local access number. Use an international conference calling service that offers toll free or local access numbers that are local to the countries that your participants are in.

This ensures that each caller can dial a local phone number in order to participate in the teleconference. It can also eliminate confusion and concerns about international dialing.

6. Distribute any pre-call handouts you may have. If you would like participants to be able to refer to sales report, product literature, or other materials during the teleconference, distribute those items in advance so that participants can have them available during the call. You could also distribute the call’s agenda with links to these items.

7. Actively moderate the call. An international conference call can quickly get off track if it is not actively moderated. Use your agenda and a stopwatch to ensure that no single topic exceeds its time limit.

If a topic runs shorter than expected, keep track of how much “bonus” time is available. At the end of the teleconference, you could then use that bonus time to address topics that need more feedback.

8. Assign someone take notes. During the international conference call, many questions will come up that need to be researched before they can be answered.

In addition, many decisions will be made. Make sure someone is responsible for taking notes so that these items are not neglected.

9. Recap the discussion and what needs to happen next. At the end of the call, refer to the call’s notes and do a quick recap of the key points of the discussion.

Let everyone know what the next steps are and reiterate any specific action steps that were defined during the call. Thank everyone for their participation.

10. Send each participant a recording or transcript of the teleconference as well as a copy of the call’s notes and action steps. You may want to create a follow-up document based on the notes that details the decisions made and any specific action steps each participant is expected to take.

11. Finally, create a lessons learned document. Did you accomplish the call’s mission? What would you do differently? What worked? What didn’t work?

Use this time to critically evaluate the success of your international conference call so that you can avoid making the same mistakes and make your next call even better.

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Mind Your International Conference Call Manners

If you are the moderator of the call, you will have more features available to you; make sure to learn them before the international conference call and not during it.

Mind Your International Conference Call Manners When it comes to participating in an international conference call, it’s important to follow basic rules of phone and professional protocol.

After all, you want to come across as polite and professional, right? An international conference call brings with it a few additional challenges including some that are unique to the medium such as muting and unmuting the line as needed.

Use the tips below to mind your international conference call manners.

1. Learn how to use the international conference calling system in advance. In general, international conference calling involves using regular and mobile phones, a telephone number, and an access code or PIN.

You don’t need any fancy software or equipment. However, you should be familiar with how to mute and unmute your phone line so that you can block out any distracting noises from your environment while someone else is speaking. If you are the moderator of the call, you will have more features available to you; make sure to learn them before the international conference call and not during it.

2. Remember that you represent your entire organization. Whether you are hosting an international conference call or participating in one, you may be the only person representing your organization.

Your demeanor reflects the entire organization. Even if your role in the call is minor, how you present yourself is of utmost importance.

3. Use professional, clear language. One of the biggest problems associated with international conference calls involves language. After all, participants come from around the globe.

Not only should you use professional language and avoid profanity and slang, you should also try to be as clear as possible. Your international colleagues may not be familiar with expressions and colloquialisms common to your culture.

4. Avoid humor and controversial topics. Humor is hard enough to pull off with participants from within your own country, and even more so with an international crowd.

It is too easy for a seemingly harmless joke to turn offensive or insulting. Politics and religion are also extremely touchy subjects and should be avoided.

5. Be on time – if not early. Being on time shows other participants that you are prompt, reliable, and respectful of their time. Ideally, you should be dialed in, connected, and ready to begin several minutes before the official start time.

Go ahead and dial in five minutes before the conference begins and enjoy some light reading while you wait. This ensures that you’re on time and ready. In addition, you may have the opportunity to chat with other participants before the international conference call officially begins.

This is a great way to build rapport with other participants with whom you may not have the opportunity to speak with one-on-one.

Another reason to be on time is that you don’t want to miss anything. If you’re a participant, the international conference call will start with or without you and you’ll miss out.

On the other hand, of you’re the call’s moderator and you’re not on time, your participants are likely to be upset and unlikely to hang around for more than a minute or two for you to arrive. They may not give you another chance to coordinate a global teleconference. Even worse, they may question your ability to meet deadlines or serve their needs.

6. Be prepared. If you’re the moderator of the international conference call, then you should have an agenda prepared and you should be prepared to keep the call on track. As a participant, you should know what your role is in the call and prepare accordingly. For example, if you’ve been asked to share feedback about a certain process or product, you should gather information well in advance of the call and outline the key points that you’d like to discuss.

7. Use mute and unmute. Teleconferences have multiple participants, each calling in from their own potentially noisy environments.

When you’re not speaking, make sure to mute your line. That way, any background noise will not interfere with the international conference call. When you need to contribute to the conversation, simply unmute your line and speak freely.

8. Pay attention to the clock. If you are the teleconference moderator, it’s up to you to manage the clock and moderate the discussion as needed to ensure that the teleconference stays within its scheduled time allotment.

If you are a participant who has been allocated a certain amount of time to speak, you’ll also want to be mindful of the clock. For example, if you’ve been allotted 5 minutes and you’ve already spoken for 10 minutes, you may need to wrap up your presentation or ask the moderator if it’s okay to speak a little longer.

Moderating or participating in an international conference call requires advanced preparation

Hosting or attending an international conference call needs some advanced thought, professionalism, and attention to detail. Be prepared, polite, and mindful of others and your next international conference call is sure to be a success.

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International Conference Calls for Import Export Businesses

When you use an international conference calling service provider, your calls are routed over a high quality PSTN telecommunications network.

International Conferencing for Import Export BusinessSeveral types of businesses make up the import / export industry ranging from merchants who sell products and services in foreign and domestic markets and export trading brokers to export management companies. No matter where you fall in the import / export spectrum, your business relies on your ability to communicate with people both inside of and outside of your country. International conferencing call can play an important role in facilitating communication with your suppliers, clients, and partners around the globe.

The Difference between Domestic and International Conferencing

While you may be familiar with making conference calls domestically, adding international callers to a teleconference adds a new layer of complexity to the mix. With most domestic conference calling plans, callers are given either a local or toll free number to call to enter the conference call. Unfortunately, international callers may be shut out of these domestic calls.

For example, if the access number is not a toll free number, international dialing costs could be a significant barrier; at the same time, domestic toll free numbers do not work internationally. Even if you gave out a toll free number to international participants, they would not be able to connect to the call. For this reason, you need an international conferencing plan designed specifically for a group of geographically diverse participants.

With an international conference calling plan, each participant is given a local or toll free access number that is specific to their own country. For example, if you have one supplier based in Hong Kong, another in Malaysia, another in Mexico, and a partner in Singapore, each participant would receive a country-specific access number to use to connect to your teleconference. In addition to overcoming connectivity problems, local phone numbers are familiar and comfortable to dial. As the international conference call host, you can even opt to give out toll free numbers to your participants which eliminates concerns about the cost of the call.

Why Use International Conference Calling Instead of Other Options

Using international conference calls to communicate with suppliers, manufacturers, vendors, customers, trade officials, and partners is an easy way to hold a group discussion. While other options, including email and Web conferencing do exist, international conference calling is one of the easiest communications available for groups. After all, all of your business contacts have easy access to a phone. There’s no special equipment to buy or configure. Each participant simply dials a local number and an access code.

That said, a few challenges can arise due to time zone differences. Fortunately, most of these challenges can be solved. For example, if it is not possible for a vendor to attend your international conference call in person, you could still hold the conference call with other participants and record the call. After the conference call is complete, you could then email the absent participant an MP3 recording of the call to listen to later.

Benefits of Using an International Conference Calling Provider

Using an international conference calling service provider to host international conference calls allows you to connect with your import / export contacts in a group environment. Whether you need to coordinate manufacturing, arrange a shipment, or provide bidders with background information, a global teleconference can bring all interested parties together in a voice environment.

International conference calls can also be an inexpensive choice. Plans vary by provider but are typically extremely competitive. For example, if you opt for a pay-as-you-go international conference calling plan, you would pay a competitive per minute rate for each  minute of the call (per participant). These rates are often significantly lower than traditional long distance calling rates – even for toll free access. When compared to coordinating a live meeting or adding in travel expenses, international conference calling is a real bargain.

Additional bargains can be found if desired. For example, if you would like to cut the overall cost of your global conference call, you could set up automatic dialing. With this option, you would need to preprogram each participant’s phone number into the software. When the scheduled time arrives, the software then dials each participant automatically. This usually results in lower per minute rates for each participant.

When you use an international conference calling service provider, your calls are routed over a high quality PSTN telecommunications network. This means that callers from countries with poor telecommunications networks can bypass their local, substandard networks and experience crystal clear audio calls.

You can also hold either scheduled or impromptu conference calls. Need to coordinate an emergency shipment with multiple suppliers and logistics companies? An international conference call could be the perfect medium to getting it done. This could result in less fingerprinting and greater accountability.

When everyone must work together no matter where in the world they may be, international conference calls can help facilitate that collaboration. Signing up with a no-contract international conference calling service plan is an excellent choice for any import / export business.

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